Safe Harbour

I attended a workshop few days ago about "Safe Harbour". It is located where tolerance and respect are available. It helps small business to be aware of the multiculturalism in their community.......It was a great opportunity to remind our self again that we all created equal, from the same dust.

How to Provide Equitable Treatment:

•Respectful treatment of everyone who walks in the door is a key
•Listen and respond in a non-defensive manner when clients or customers have concerns about their treatment,

•Avoid any prejudice comments directed towards clients or customers, replace it with respectful and calm disagreement

How to provide a Safe Harbour:

• Listen carefully
• Pay attention to your body language
• Let persons express themselves fully and take their own time
• Do not make assumptions about what someone might want or need, always ask.
• Remember that you are not being asked to act as a counsellor or support person.
• Deal with the person’s immediate needs.
• Keep your response simple – a place to sit, a glass of water, access to a telephone if needed.